Menu
IMPORTANT: Please read our statement regarding COVID-19

FAQ

Are you insured and WCB compliant?

Yes, we qualify for one of the lowest WCB rates in our industry due to our excellent safety record. We adhere to and exceed all WorkSafe standards.

Are you safe?

Our safety record speaks for itself, but specifically, all our technicians are given regular training in ladder safety, working around electrical lines and roof safety. We invest heavily in tools and equipment that keep our technicians on the ground when possible.

How long will it take to get an appointment?

We are usually booking about 2 weeks out, but this can extend to about a month in our busiest times (spring through fall).

How do you clean windows? Pole or squeegee?

Windows are either soaped up with an applicator] and squeegeed clean, or, we use a water-fed extension pole with de-ionized water.. Both methods have great results. 

How do you take moss off a roof?

Friendly Giant uses a two-step process to first remove and then treat the moss with our eco-friendly moss spray. We offer a 2-year moss-free warranty when both steps are completed. We NEVER use pressure washers on shingles.

Do you take credit cards?

Yes. Our email invoicing system allows you to pay online directly via our secure gateway.

Can I have a discount if I book with my neighbour

Yes, we have several different programs for the volume discount that comes with a “one stop” job for our crews. Contact us for details

Do you have an on-going maintenance program?

Yes, we can tailor our services to meet your exact needs. If monthly, seasonal or annual service is what you need, we will make it happen.